Terms and Conditions

1. Definitions

• “Company,” “us,” “our,” and “we” mean Revival Media Solutions LLC, 1785 State Hwy 26, Suite 200, Grapevine, TX 76051.
• “Client,” “you,” and “your” mean the person or business purchasing the Services.
• “Services” or “Platform Revival” means our done-for-you migration of your email marketing account from one platform to another.
• “Move Day” means each day reserved for performing your Services. Simple Swap includes 1 Move Day, Full Rebuild includes 2, and The Whole Move includes 3.
• “Tier” means the package you purchase: Simple Swap, Full Rebuild, or The Whole Move, as described on the Website and in your proposal.
• “Deliverables” means what we hand off to you: your rebuilt account, a written move log, setup documentation, a cleanup and recommendations sheet, your switch-over guide, and an archive of your analytics and past emails.
• “Client Data” means the contents of the accounts you ask us to move, including your subscriber data.
• “Service Agreement” means the agreement you sign through our client portal when you book.

2. General

We may update these Terms at any time, and updates apply to bookings made after they’re posted. The Services are available only to individuals 18 or older who can lawfully enter into contracts. If these Terms conflict with your signed Service Agreement, your Service Agreement controls.

3. How booking works

1. You choose your Tier and submit your proposal.
2. You sign your Service Agreement.
3. You pay in full.
4. You receive an onboarding email with the link to schedule your Move Day or Move Days.
5. You complete your intake form and share account access through LastPass at least 48 hours before your first Move Day.

Your contract with us is formed once your Service Agreement is signed and your payment is processed. We may decline a booking, for example if payment can’t be authorized or information is incomplete or inaccurate. If we decline, no contract is formed and any payment will be refunded.

4. Price and payment

Prices are in U.S. dollars and are shown on the Website and in your proposal at the time of booking. Every Tier is paid in full at booking. You’re responsible for any taxes or duties your jurisdiction imposes. Price changes apply only to future bookings, never to a booking you’ve already paid for. Your payment is processed by our third-party payment processor; we don’t store your full payment details.

5. Scope and tier sizing

Each Tier covers the number of automations, forms, landing pages, checkout pages, and integrations described on the Website, based on the information you provide. If your kickoff call shows your account needs more than your Tier covers, we’ll talk it through before doing any extra work. You can move up a Tier and pay only the difference, or add a Move Day. We won’t do work beyond your Tier without your approval.

The Services move what you already have. Unless agreed in writing, they don’t include writing new email copy, creating new strategy, building new automations that don’t exist in your current account, ongoing account management, or the cost of any email platform subscription.

6. Your responsibilities

To keep your Move Day on track, you agree to:

• provide accurate, complete information in your proposal and intake form;
• complete your intake form and share account access through LastPass at least 48 hours before your first Move Day;
• keep active subscriptions on your current platform and your new platform (paid plan or trial) through your switch-over;
• provide access to your domain’s DNS settings, or have someone available who can make DNS changes;
• attend your kickoff and handoff calls;
• comply with email marketing laws and the terms of the platforms you use, including having permission to email your subscribers.

7. Account access and security

We use the access you share only to perform the Services. We treat your logins and Client Data as confidential and don’t share them with anyone who doesn’t need them to do the work. We won’t change your passwords or billing details. You can revoke our access at any time, though revoking it before your handoff may prevent us from completing the Services. Your switch-over guide includes a reminder to remove our access once you’re settled, and removing it is your responsibility.

8. What we will and won’t do in your accounts

• We don’t delete anything from your original account, and we don’t cancel your original platform.
• Your original platform keeps sending until you decide to switch over.
• We test with test addresses and don’t send emails to your list.
• We don’t import unsubscribed, bounced, or spam-complaint contacts into your new platform.
• You decide when to switch over, using your switch-over guide. You or your team perform the switch-over steps.

9. Scheduling and rescheduling

You schedule your Move Day or Move Days through the link in your onboarding email.

Your one free reschedule. You may reschedule once at no charge, up to 4 hours before your scheduled kickoff call, using the reschedule link in your booking confirmation.

A second reschedule is handled case by case on a call, because every Move Day is a day reserved for you. You must book that call within 14 days of your first rescheduled Move Day date. A second reschedule depends on availability.

If you’re not ready. If your intake form and account access aren’t complete at least 48 hours before your first Move Day, we’ll need to move your date, and that counts as your one free reschedule.

If you miss your kickoff call, you must book a new date within 14 days of the originally scheduled kickoff call. If you don’t, your Move Day slot is forfeited and no refund is given.

10. Handoff and follow-up

We deliver your Deliverables on a handoff call at the end of your last Move Day. For 30 days after handoff, you can email us follow-up questions about your move. Follow-up support covers questions about the work we did; new build work is a separate engagement.

11. Refunds and cancellation

All payments are non-refundable, except where required by law, as stated in your Service Agreement. If we can’t perform your Services on a scheduled Move Day for reasons on our side, we’ll reschedule at the earliest date that works for you.

12. Third-party platforms

The Services depend on platforms we don’t own or control, including your email platforms, LastPass, Dubsado, Calendly, and your domain provider. We’re not responsible for their outages, limits, pricing, policy changes, or features. Platforms don’t always offer identical features; where an exact equivalent doesn’t exist, we’ll rebuild the closest equivalent and note it in your move log. Email deliverability and DNS changes depend on factors outside our control, so we can’t guarantee inbox placement or how quickly DNS changes take effect.

13. No guarantee of results

We’ll perform the Services with care and professional skill, but we don’t guarantee any particular business result, open rate, or sales outcome.

14. Intellectual property

You own your Client Data and your content. The switch-over guide, documentation templates, and other materials we create or provide are our intellectual property; you receive a non-exclusive, non-transferable license to use them for your own business. We won’t name you publicly as a client without your permission.

15. Confidentiality

Each of us will keep the other’s non-public business information confidential and use it only to perform or receive the Services, except where disclosure is required by law.

16. Limitation of warranties

Except as stated in these Terms, the Website and Services are provided “as is” and “as available.” We don’t warrant that the Website will be uninterrupted or error-free or that the Services will meet every need or produce a particular result.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVIVAL MEDIA SOLUTIONS LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

17. Indemnification

You agree to indemnify and hold harmless Revival Media Solutions LLC and its owners, agents, contractors, and affiliates from claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising from your violation of these Terms, your violation of any law or third-party right (including email marketing and privacy laws), or the content and data in your accounts.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY CLAIM AGAINST US IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICES. REVIVAL MEDIA SOLUTIONS LLC IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF BUSINESS, REVENUE, OR DATA.

19. Copyright infringement

If you believe content on the Website infringes your copyright, send a notice to support@funnelrevival.com or to Revival Media Solutions LLC, 1785 State Hwy 26, Suite 200, Grapevine, TX 76051, including:

1. the signature of the person authorized to act for the copyright owner;
2. a description of the copyrighted work;
3. where the allegedly infringing material is on the Website;
4. your address, phone number, and email;
5. a statement that you believe in good faith the use isn’t authorized; and
6. a statement, under penalty of perjury, that your notice is accurate and you’re authorized to act for the copyright owner.

20. Termination

We may suspend or end the Services if you materially breach these Terms or your Service Agreement, or for suspected illegal, fraudulent, or abusive activity. Termination for cause doesn’t entitle you to a refund.

21. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Any action to enforce them will be brought in the state or federal courts in Tarrant County, Texas, and you agree to their jurisdiction.

22. Notices

Notices must be in writing and may be delivered in person, by registered mail, or by email to support@funnelrevival.com, or by mail to Revival Media Solutions LLC, 1785 State Hwy 26, Suite 200, Grapevine, TX 76051. Notice is given when personally delivered, five business days after mailing, or one business day after sending by email or overnight courier.

23. Force majeure

We’re not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, government action, illness, internet or hosting failures, and third-party platform outages. If one affects your Move Day, we’ll reschedule at the earliest date that works for you.

24. Entire agreement, severability, and waiver

These Terms, your Service Agreement, and our Privacy Policy are the entire agreement between us about the Services. If any provision is found invalid, the rest remain in effect. Our not enforcing a right doesn’t waive it.